HAELO – PRIVACY POLICY


Effective: 9 July 2025

We care about your privacy.

This policy explains what data we collect, how we use it, and what rights you have — simple as that.

Who we are

Haelo is a health and safety technology brand focused on helping you protect the ones you love. We're based in the United Kingdom, and we respect the privacy of all our users, including those in the UK and EU.

What we collect

We may collect the following information when you interact with our site:

  • Email address – if you sign up for early access or offers
  • Device & browser info – to keep things running smoothly
  • Usage data – like which pages you visit and for how long
  • Marketing activity – if you engage with our ads or emails

We only collect what we need to make your experience better, and we don't sell your data. Ever.

How we use your data

We may use your data to:

  • Send you early access offers or product updates (if you've signed up)
  • Improve our website performance and understand visitor behaviour
  • Run relevant ads via platforms like Meta or Google
  • Notify you of product availability, campaign updates or key support info

Cookies

We use cookies to remember your preferences, track how the site is used, and personalise our ads. You can manage your cookie preferences any time via our Cookie Policy or your browser settings.

Your rights (UK/EU)

You have the right to:

  • Access the data we hold about you
  • Correct any mistakes
  • Delete your data
  • Withdraw consent at any time (unsubscribe links are in every email)
  • Complain to the UK's Information Commissioner's Office (ICO) if you're not happy

To make a request, email us at: support@haelohealth.com

How we store your data

We use secure tools to store your data and keep it safe. Some of our service providers may store data outside the UK, but only in countries with strong protections in place (like the US under approved safeguards).

How long we keep it

We keep your data only as long as necessary — for example, while you're subscribed, or as required for legal or tax purposes.

Third-party services we use

We may share your data (securely) with trusted providers to help us run our business:

  • Resend – for email communications
  • Google Analytics – to understand traffic
  • Meta Pixel – to help us show relevant ads
  • Stripe / Kickstarter / others – if you purchase or back a product

They only use your data to provide what we ask them to, under strict agreements.

Changes to this policy

We may update this policy occasionally. If anything major changes, we'll let you know. Otherwise, the latest version will always be here.

Got questions?

We're always here to help. Reach us at: support@haelohealth.com