Haelo for
Community Care Providers
Continuous oversight, between every visit.
Community and domiciliary care teams are responsible for clients in their own homes, across postcodes, with staff only present for short windows each day. The biggest risks tend to happen in the gaps: a fall overnight, a quiet deterioration over weeks, a client who can’t reliably call for help.
Haelo extends a continuous protection layer beyond the scheduled visit, so providers can keep eyes on safety even when no carer is on site.
Awareness between visits
Haelo monitors each client continuously through a discreet ring or wristband, detecting falls and meaningful changes in heart rate, temperature, sleep and activity. When something looks wrong, alerts are routed immediately to the right person on the rota — not lost in a shared inbox.
For providers running stretched caseloads, this closes the visibility gap that traditional pendant alarms and welfare calls leave open.
Built for distributed teams
Community care doesn’t happen in one building. Haelo is designed for teams that are mobile by default: alerts can be routed by client, region, shift or on-call rota, so the right person sees the right information wherever they are.
Coordinators get a single view across the whole caseload, with the option to drill into an individual client when something changes.
Across the caseload
Understanding wellbeing without driving from door to door
Because Haelo runs continuously, it gives providers anonymised, baseline-led insight into how each client is doing over time — not just whether they answered the door this morning.
Subtle patterns — reduced movement, disrupted sleep, slower recovery between days, longer time in one room — can flag earlier when a client’s needs are changing. That lets care planning shift from reactive to proactive, and helps justify reviews of package size before a crisis forces it.
For commissioners and family-funded clients alike, that’s a stronger story than a visit log on its own.
Respects the home as the home
A client’s home is not a clinical environment, and Haelo is built to keep it that way.
There are no cameras, no microphones, and no permanent installations. The client wears a familiar, discreet device, and the provider gains continuous oversight without changing the feel of the space. Families see a service that takes safety seriously without compromising privacy or independence.
Practical to roll out across a service
Haelo deployments are designed to scale across community-care models, from a single town to a multi-region operator. Devices arrive ready to wear, coverage is validated remotely or alongside visits, and staff are trained on alerting and escalation. As clients onboard, move, or change package, the system adapts without needing reinstallation.
Designed for regulated care environments
Haelo is built with institutional requirements in mind. We support GDPR and UK GDPR principles for UK and EU providers, and HIPAA-aligned security controls for US deployments (BAA available where required). Access is role-based, and activity is auditable to support governance, safeguarding, and commissioner reporting.
Safer clients, calmer service, clearer story
- Faster response to falls, SOS events and acute changes between scheduled visits
- Better visibility across the caseload for coordinators and on-call staff
- Earlier flags when a client’s baseline is drifting, so care plans can be adjusted in time
- A clearer evidence base for commissioners and families that 24/7 safety is built into the service
See Haelo across your community service
Request a demo to see how Haelo extends safety into clients’ homes between every visit.
No long-term commitment needed